Which customer support AI tools sign a BAA?
AI agents and chatbots for patient or customer service, often inside helpdesk and CRM platforms.
Of the 14 we’ve checked, 1 sign a BAA on every listed plan, 9 only on some plans or setups, and 4 don’t.
| Tool | BAA | Plans with a BAA | Checked |
|---|---|---|---|
| Microsoft Copilot StudioMicrosoft | Signs a BAA | Copilot Studio (commercial Online Service licenses) | Oct 11, 2026 |
| AdaAda Support | Some plans only | Enterprise contracts (Ada is sales-led) | Oct 11, 2026 |
| Freshdesk / Freddy AIFreshworks | Some plans only | Freshdesk, Freshchat (standalone), Freshcaller, Freshdesk OmnichannelSome AI features excluded or partly covered | Oct 11, 2026 |
| Intercom FinIntercom | Some plans only | Intercom Expert; Fin workspaces (Fin AI Agent standalone) | Oct 11, 2026 |
| Jotform AI AgentsJotform | Some plans only | Gold; Enterprise | Oct 11, 2026 |
| Kustomer AIKustomer | Some plans only | Enterprise or Ultimate with HIPAA add-on package | Oct 11, 2026 |
| LivePerson Conversational CloudLivePerson | Some plans only | Conversational Cloud (enterprise contracts) | Oct 11, 2026 |
| Salesforce Agentforce / EinsteinSalesforce | Some plans only | Salesforce contracts with a signed BAA naming HIPAA Covered ServicesSome AI features excluded or partly covered | Oct 11, 2026 |
| ServiceNow Now AssistServiceNow | Some plans only | ServiceNow AI Platform subscription (instance storing ePHI) | Oct 11, 2026 |
| Zendesk AIZendesk | Some plans only | Zendesk Suite Professional / Enterprise (and Enterprise Support) with Advanced Compliance add-onSome AI features excluded or partly covered | Oct 11, 2026 |
| DriftSalesloft (Clari/Salesloft) | No BAA | — | Oct 11, 2026 |
| Gorgias AI AgentGorgias | No BAA | — | Oct 11, 2026 |
| HubSpot Breeze AIHubSpot | No BAA | — | Oct 11, 2026 |
| Tidio LyroTidio | No BAA | — | Oct 11, 2026 |