Are Ada's AI features covered by the BAA?

Ada AI Agent: coverage not stated.

Does Ada sign a BAA?

Q: Does Ada sign a HIPAA BAA?

Only on some plans or setups. Ada's customer terms forbid processing health information unless an executed HIPAA BAA permits it, and Ada markets its AI agent for use with PHI. No public page describes BAA eligibility, the request path or scope, so this is treated as a contract-based, sales-led option.

Only on some plans or setups

Ada's customer terms forbid processing health information unless an executed HIPAA BAA permits it, and Ada markets its AI agent for use with PHI. No public page describes BAA eligibility, the request path or scope, so this is treated as a contract-based, sales-led option.

Based on 4 sources, all from Ada Support unless marked.

Business associate: Ada Support
Tool: Ada
Plans with a BAA: Enterprise contracts (Ada is sales-led)
Checked: Oct 11, 2026

Some plans only

Ada Support signs only for the plans listed.

By plan

Plan	BAA	How to get it	Conditions
Enterprise contracts (Ada is sales-led)	Conditions apply	Through sales	Section 8(b)(2)(ii) of the customer terms (updated August 5, 2026) bars processing personal health information unless an executed HIPAA BAA permits it. Ada's health-insurance page markets HIPAA compliance with PHI redaction and zero data retention at LLM providers. No page states eligibility criteria or how to request a BAA.[1],[2],[3]

Are the AI features covered?

Vendors often sign a BAA for the core product but leave some AI features out. Here is what Ada Support says about each one.

AI feature	Under the BAA	Details
Ada AI Agent	Not stated	The terms tie PHI on the Services to an executed BAA, and Ada markets the AI agent for PHI use. However, the BAA's scope is not published, so coverage of specific AI features cannot be confirmed.[1],[3]

Customer support AI that offer a BAA

Freshdesk / Freddy AIBAA on: Freshdesk, Freshchat (standalone), Freshcaller, Freshdesk OmnichannelSome plans only
Intercom FinBAA on: Fin workspaces (Fin AI Agent standalone), Intercom ExpertSome plans only
Jotform AI AgentsBAA on: Enterprise, GoldSome plans only
Kustomer AIBAA on: Enterprise or Ultimate with HIPAA add-on packageSome plans only
LivePerson Conversational CloudBAA on: Conversational Cloud (enterprise contracts)Some plans only
Salesforce Agentforce / EinsteinBAA on: Salesforce contracts with a signed BAA naming HIPAA Covered ServicesSome plans only

All BAA-ready alternatives to Ada

Sources

Customer Terms of Use | AdaAda Support, Legal terms. Checked Oct 11, 2026.
Ada Trust Center | Powered by SafeBaseAda Support, Trust center. Checked Oct 11, 2026.
Conversational AI For Health Insurance CX | AdaAda Support, Documentation. Checked Oct 11, 2026.
Trust and Safety for AI agent Security | AdaAda Support, Documentation. Checked Oct 11, 2026.

A signed BAA is necessary but not sufficient for HIPAA compliance, which also depends on configuration, access controls, and your own policies. Verdicts summarize the vendor's own published terms as of the date checked; confirm with the vendor and your counsel before sending protected health information. Not legal advice.