Are Gorgias AI Agent's AI features covered by the BAA?

AI Agent: excluded from the baa.

Does Gorgias AI Agent sign a BAA?

Q: Does Gorgias AI Agent sign a HIPAA BAA?

No BAA available. Gorgias's Master Subscription Agreement bars customers from uploading HIPAA protected health information, and no Gorgias page offers a BAA. Its security page does list a HIPAA report available on request.

No BAA available

Gorgias's Master Subscription Agreement bars customers from uploading HIPAA protected health information, and no Gorgias page offers a BAA. Its security page does list a HIPAA report available on request.

Based on 2 sources, all from Gorgias unless marked.

Business associate: Gorgias
Tool: Gorgias AI Agent
Plans with a BAA: None
Checked: Oct 11, 2026

No BAA

Gorgias won't sign a BAA for Gorgias AI Agent.

By plan

Plan	BAA	How to get it	Conditions
All plans (Master Subscription Agreement)	No BAA	Not offered	Section 3.1(F) of the MSA bars customers, agents and end users from uploading HIPAA PHI. Gorgias also disclaims all liability for any PHI supplied. No page mentions a BAA. The security page lists 'HIPAA Compliance' with a report available on request, but that is not a BAA offer.[1],[2]

Are the AI features covered?

Vendors often sign a BAA for the core product but leave some AI features out. Here is what Gorgias says about each one.

AI feature	Under the BAA	Details
AI Agent	Excluded	The PHI prohibition covers all Customer Data in the Services, so it applies to the AI Agent too. The MSA says third-party AI providers operate under zero data retention and that Customer Data is not used to train third-party models.[1]

Customer support AI that offer a BAA

AdaBAA on: Enterprise contracts (Ada is sales-led)Some plans only
Freshdesk / Freddy AIBAA on: Freshdesk, Freshchat (standalone), Freshcaller, Freshdesk OmnichannelSome plans only
Intercom FinBAA on: Fin workspaces (Fin AI Agent standalone), Intercom ExpertSome plans only
Jotform AI AgentsBAA on: Enterprise, GoldSome plans only
Kustomer AIBAA on: Enterprise or Ultimate with HIPAA add-on packageSome plans only
LivePerson Conversational CloudBAA on: Conversational Cloud (enterprise contracts)Some plans only

All BAA-ready alternatives to Gorgias AI Agent

Sources

Gorgias Master Subscription AgreementGorgias, Legal terms. Checked Oct 11, 2026.
Gorgias - Security PolicyGorgias, Trust center. Checked Oct 11, 2026.

A signed BAA is necessary but not sufficient for HIPAA compliance, which also depends on configuration, access controls, and your own policies. Verdicts summarize the vendor's own published terms as of the date checked; confirm with the vendor and your counsel before sending protected health information. Not legal advice.