Are Drift's AI features covered by the BAA?

Drift AI chat agent / bots: excluded from the baa.

Does Drift sign a BAA?

Q: Does Drift sign a HIPAA BAA?

No BAA available. The Salesloft Master Subscription Agreement, which Drift's acceptable use policy links as its terms, says the Services are not meant to comply with HIPAA. It also says Salesloft is not a business associate and lists PHI as prohibited data. Salesloft does not sign BAAs for Drift.

No BAA available

The Salesloft Master Subscription Agreement, which Drift's acceptable use policy links as its terms, says the Services are not meant to comply with HIPAA. It also says Salesloft is not a business associate and lists PHI as prohibited data. Salesloft does not sign BAAs for Drift.

Based on 4 sources, all from Salesloft (Clari/Salesloft) unless marked.

Business associate: Salesloft (Clari/Salesloft)
Tool: Drift
Plans with a BAA: None
Checked: Oct 11, 2026

No BAA

Salesloft (Clari/Salesloft) won't sign a BAA for Drift.

By plan

Plan	BAA	How to get it	Conditions
All Salesloft and Drift subscriptions	No BAA	Not offered	Under MSA Section 2.8, the Services are not intended to comply with HIPAA, Salesloft is not a business associate, and customers must not submit Prohibited Data. Section 12.11 defines Prohibited Data to include patient and medical PHI.[1],[2]

Are the AI features covered?

Vendors often sign a BAA for the core product but leave some AI features out. Here is what Salesloft (Clari/Salesloft) says about each one.

AI feature	Under the BAA	Details
Drift AI chat agent / bots	Excluded	The contract bans PHI from the Services as a whole, AI chat features included.[1]

Customer support AI that offer a BAA

AdaBAA on: Enterprise contracts (Ada is sales-led)Some plans only
Freshdesk / Freddy AIBAA on: Freshdesk, Freshchat (standalone), Freshcaller, Freshdesk OmnichannelSome plans only
Intercom FinBAA on: Fin workspaces (Fin AI Agent standalone), Intercom ExpertSome plans only
Jotform AI AgentsBAA on: Enterprise, GoldSome plans only
Kustomer AIBAA on: Enterprise or Ultimate with HIPAA add-on packageSome plans only
LivePerson Conversational CloudBAA on: Conversational Cloud (enterprise contracts)Some plans only

All BAA-ready alternatives to Drift

Sources

Clari/Salesloft Master Subscription AgreementSalesloft, Legal terms. Checked Oct 11, 2026.
Drift Acceptable Use PolicySalesloft, Legal terms. Checked Oct 11, 2026.
Security & Compliance | SalesloftSalesloft, Trust center. Checked Oct 11, 2026.
Clari/Salesloft Trust CenterSalesloft, Trust center. Checked Oct 11, 2026.

A signed BAA is necessary but not sufficient for HIPAA compliance, which also depends on configuration, access controls, and your own policies. Verdicts summarize the vendor's own published terms as of the date checked; confirm with the vendor and your counsel before sending protected health information. Not legal advice.