Are Intercom Fin's AI features covered by the BAA?

Fin AI Agent: covered by the baa. Copilot and AI in the Inbox: covered by the baa. AI in Phone (transcripts, Fin Voice): covered by the baa. Fin for Sales / Fin for Ecommerce: covered by the baa.

Does Intercom Fin sign a BAA?

Q: Does Intercom Fin sign a HIPAA BAA?

Only on some plans or setups. Intercom/Fin signs HIPAA BAAs for covered entities and business associates on eligible plans. Customers request one through support. The BAA explicitly covers Fin AI Agent, Copilot, Inbox AI and Fin Voice.

Only on some plans or setups

Intercom/Fin signs HIPAA BAAs for covered entities and business associates on eligible plans. Customers request one through support. The BAA explicitly covers Fin AI Agent, Copilot, Inbox AI and Fin Voice.

Based on 3 sources, all from Intercom unless marked.

Business associate: Intercom
Tool: Intercom Fin
Plans with a BAA: Intercom Expert; Fin workspaces (Fin AI Agent standalone)
Checked: Oct 11, 2026

Some plans only

Intercom signs only for the plans listed.

By plan

Plan	BAA	How to get it	Conditions
Intercom Expert	Signs a BAA	Request by emailteam@fin.ai	The pricing page lists 'HIPAA support' as an Expert feature. ePHI may not be sent before a BAA is signed. Edits to Intercom's BAA template are considered only above a minimum spend, and a customer's own BAA paper needs legal review.[1],[2]
Fin workspaces (Fin AI Agent standalone)	Signs a BAA	Request by emailteam@fin.ai	The help center says all Fin workspaces are eligible for a BAA. The customer must be a covered entity or business associate.[1]
Intercom Essential / Advanced	Not confirmed	Not stated	The help center requires an 'eligible pricing plan' without naming plans. The pricing page shows HIPAA support only on Expert.[1],[2]

Are the AI features covered?

Vendors often sign a BAA for the core product but leave some AI features out. Here is what Intercom says about each one.

AI feature	Under the BAA	Details
Fin AI AgentIntercom Expert, Fin workspaces	Covered	Explicitly named as covered by the BAA.[1]
Copilot and AI in the InboxIntercom Expert, Fin workspaces	Covered	Both are explicitly named as covered.[1]
AI in Phone (transcripts, Fin Voice)Intercom Expert, Fin workspaces	Covered	Explicitly named as covered, including transcripts and Fin Voice.[1]
Fin for Sales / Fin for EcommerceFin workspaces	Covered	Explicitly named as covered.[1]

Customer support AI that offer a BAA

AdaBAA on: Enterprise contracts (Ada is sales-led)Some plans only
Freshdesk / Freddy AIBAA on: Freshdesk, Freshchat (standalone), Freshcaller, Freshdesk OmnichannelSome plans only
Jotform AI AgentsBAA on: Enterprise, GoldSome plans only
Kustomer AIBAA on: Enterprise or Ultimate with HIPAA add-on packageSome plans only
LivePerson Conversational CloudBAA on: Conversational Cloud (enterprise contracts)Some plans only
Salesforce Agentforce / EinsteinBAA on: Salesforce contracts with a signed BAA naming HIPAA Covered ServicesSome plans only

All BAA-ready alternatives to Intercom Fin

Sources

HIPAA compliance and BAA | Fin: Help CenterIntercom (Fin), Help center. Checked Oct 11, 2026.
Intercom PricingIntercom, Documentation. Checked Oct 11, 2026.
Security | IntercomIntercom, Documentation. Checked Oct 11, 2026.

A signed BAA is necessary but not sufficient for HIPAA compliance, which also depends on configuration, access controls, and your own policies. Verdicts summarize the vendor's own published terms as of the date checked; confirm with the vendor and your counsel before sending protected health information. Not legal advice.