Are Jotform AI Agents's AI features covered by the BAA?

Jotform AI Agents (HIPAA-enabled accounts): covered by the baa.

Does Jotform AI Agents sign a BAA?

Q: Does Jotform AI Agents sign a HIPAA BAA?

Only on some plans or setups. Jotform signs a BAA for covered-entity customers on Gold or Enterprise plans who turn on HIPAA features, and the signing is done in the account. Jotform says its AI Agents are HIPAA-enabled for those accounts and run on model providers that have BAAs with Jotform.

Only on some plans or setups

Jotform signs a BAA for covered-entity customers on Gold or Enterprise plans who turn on HIPAA features, and the signing is done in the account. Jotform says its AI Agents are HIPAA-enabled for those accounts and run on model providers that have BAAs with Jotform.

Based on 6 sources, all from Jotform unless marked.

Business associate: Jotform
Tool: Jotform AI Agents
Plans with a BAA: Gold; Enterprise
Checked: Oct 11, 2026

Some plans only

Jotform signs only for the plans listed.

By plan

Plan	BAA	How to get it	Conditions
Gold	Signs a BAA	Accept or sign onlineRequest page	Turn on HIPAA compliance features, then sign the BAA from the Data page of the account (the 'Sign BAA' option). The signed copy is emailed. Jotform says HIPAA features cost nothing extra on Gold. The BAA is offered to US-based covered-entity customers.[1],[2],[3],[4]
Enterprise	Signs a BAA	Accept or sign online	Jotform's HIPAA pricing page and HIPAA overview list HIPAA features as part of Enterprise. The HIPAA FAQ also contains a line saying HIPAA is Gold-only, which conflicts with this.[1],[3],[4]
Starter (Free) / Bronze / Silver	No BAA	Not offered	The HIPAA pricing page says Starter excludes HIPAA features. Bronze and Silver are not listed as HIPAA-eligible.[4]

Are the AI features covered?

Vendors often sign a BAA for the core product but leave some AI features out. Here is what Jotform says about each one.

AI feature	Under the BAA	Details
Jotform AI Agents (HIPAA-enabled accounts)Gold, Enterprise	Covered	Jotform says AI Agents are HIPAA-enabled for HIPAA accounts, and that it has BAAs with OpenAI and Google. The HIPAA pricing page names Gemini on Vertex AI for HIPAA accounts, while the AI Agents security page names OpenAI. The BAA documents we reviewed do not name AI Agents as a covered service.[4],[5]

Customer support AI that offer a BAA

AdaBAA on: Enterprise contracts (Ada is sales-led)Some plans only
Freshdesk / Freddy AIBAA on: Freshdesk, Freshchat (standalone), Freshcaller, Freshdesk OmnichannelSome plans only
Intercom FinBAA on: Fin workspaces (Fin AI Agent standalone), Intercom ExpertSome plans only
Kustomer AIBAA on: Enterprise or Ultimate with HIPAA add-on packageSome plans only
LivePerson Conversational CloudBAA on: Conversational Cloud (enterprise contracts)Some plans only
Salesforce Agentforce / EinsteinBAA on: Salesforce contracts with a signed BAA naming HIPAA Covered ServicesSome plans only

All BAA-ready alternatives to Jotform AI Agents

Sources

HIPAA Compliant Forms | JotformJotform, Documentation. Checked Oct 11, 2026.
How to Receive the BAA for Your HIPAA AccountJotform, Help center. Checked Oct 11, 2026.
HIPAA FAQ | JotformJotform, Documentation. Checked Oct 11, 2026.
HIPAA Pricing | JotformJotform, Documentation. Checked Oct 11, 2026.
Jotform Secure AI AgentsJotform, Trust center. Checked Oct 11, 2026.
Business Associate Agreement | JotformJotform, Legal terms. Checked Oct 11, 2026.

A signed BAA is necessary but not sufficient for HIPAA compliance, which also depends on configuration, access controls, and your own policies. Verdicts summarize the vendor's own published terms as of the date checked; confirm with the vendor and your counsel before sending protected health information. Not legal advice.