Otter.ai vs Granola: which signs a HIPAA BAA?
Both can be covered by a BAA, on different terms. Otter.ai signs one only on Enterprise (with HIPAA add-on). Granola signs one only on Enterprise.
- Business associate
- Otter.ai
- Tool
- Otter.ai
- Plans with a BAA
- Enterprise (with HIPAA add-on)
- Checked
Some plans only
- Business associate
- Granola
- Tool
- Granola
- Plans with a BAA
- Enterprise
- Checked
Some plans only
Side by side
| Otter.aiOtter.ai | GranolaGranola | |
|---|---|---|
| BAA | Some plans only | Some plans only |
| Plans with a BAA | Enterprise (with HIPAA add-on) | Enterprise |
| How to get it | Through sales | Through sales |
| AI features outside the BAA | None listed | None listed |
| Sources | 4 sources | 3 sources |
| Last checked | Oct 11, 2026 | Oct 11, 2026 |
Every plan
Otter.ai
- Enterprise (with HIPAA add-on)BAA must be signed before any PHI is handled; start through your account executive/account manager or Otter sales. Pricing page lists HIPAA compliance as an Enterprise add-on. Otter recommends admins restrict Notetaker auto-join, disable external sharing, enforce SSO/2FA and set retention.Signs a BAA
- Plans below EnterpriseOtter's HIPAA help article says HIPAA compliance is available only on the Enterprise plan.No BAA
Granola
- EnterpriseNot self-service: sales and compliance teams run the BAA process, then Granola turns on the HIPAA workspace designation on its side. Do not process PHI before the BAA is signed. Granola blog lists Enterprise from $35/user/month.Signs a BAA
- Basic (Free) / Personal / BusinessHelp center states HIPAA support and BAAs are not offered on Free, Personal or Business plans.No BAA
If you handle patient data
Either can work. Choose on features and price, then make sure you’re on a plan listed above and the BAA is signed before anyone enters protected health information.
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A signed BAA is necessary but not sufficient for HIPAA compliance, which also depends on configuration, access controls, and your own policies. Verdicts summarize the vendor's own published terms as of the date checked; confirm with the vendor and your counsel before sending protected health information. Not legal advice.