Plaud vs Otter.ai: which signs a HIPAA BAA?
Both can be covered by a BAA, on different terms. Plaud signs one only on BAA on request (plan eligibility not stated). Otter.ai signs one only on Enterprise (with HIPAA add-on).
- Business associate
- Plaud
- Tool
- Plaud (NotePin / Note devices and app)
- Plans with a BAA
- BAA on request (plan eligibility not stated)
- Checked
Some plans only
- Business associate
- Otter.ai
- Tool
- Otter.ai
- Plans with a BAA
- Enterprise (with HIPAA add-on)
- Checked
Some plans only
Side by side
| PlaudPlaud | Otter.aiOtter.ai | |
|---|---|---|
| BAA | Some plans only | Some plans only |
| Plans with a BAA | BAA on request (plan eligibility not stated) | Enterprise (with HIPAA add-on) |
| How to get it | Request by email | Through sales |
| AI features outside the BAA | None listed | None listed |
| Sources | 4 sources | 4 sources |
| Last checked | Oct 11, 2026 | Oct 11, 2026 |
Every plan
Plaud
- BAA on request (plan eligibility not stated)Plaud's help center tells users to email privacy@plaud.ai to obtain and sign a BAA. No official page ties the BAA to the Starter, Pro, Unlimited or Team plans, so eligibility must be confirmed with Plaud. Plaud also offers a HIPAA validation report via its Drata trust page.Conditions apply
Otter.ai
- Enterprise (with HIPAA add-on)BAA must be signed before any PHI is handled; start through your account executive/account manager or Otter sales. Pricing page lists HIPAA compliance as an Enterprise add-on. Otter recommends admins restrict Notetaker auto-join, disable external sharing, enforce SSO/2FA and set retention.Signs a BAA
- Plans below EnterpriseOtter's HIPAA help article says HIPAA compliance is available only on the Enterprise plan.No BAA
If you handle patient data
Either can work. Choose on features and price, then make sure you’re on a plan listed above and the BAA is signed before anyone enters protected health information.
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A signed BAA is necessary but not sufficient for HIPAA compliance, which also depends on configuration, access controls, and your own policies. Verdicts summarize the vendor's own published terms as of the date checked; confirm with the vendor and your counsel before sending protected health information. Not legal advice.