Otter.ai vs Read AI: which signs a HIPAA BAA?
Both can be covered by a BAA, on different terms. Otter.ai signs one only on Enterprise (with HIPAA add-on). Read AI signs one only on Enterprise+ (annual).
- Business associate
- Otter.ai
- Tool
- Otter.ai
- Plans with a BAA
- Enterprise (with HIPAA add-on)
- Checked
Some plans only
- Business associate
- Read AI
- Tool
- Read AI
- Plans with a BAA
- Enterprise+ (annual)
- Checked
Some plans only
Side by side
| Otter.aiOtter.ai | Read AIRead AI | |
|---|---|---|
| BAA | Some plans only | Some plans only |
| Plans with a BAA | Enterprise (with HIPAA add-on) | Enterprise+ (annual) |
| How to get it | Through sales | Through sales |
| Minimum seats | None stated | 5 seats on Enterprise+ (annual) |
| AI features outside the BAA partly covered excluded | None listed |
|
| Sources | 4 sources | 3 sources |
| Last checked | Oct 11, 2026 | Oct 11, 2026 |
Every plan
Otter.ai
- Enterprise (with HIPAA add-on)BAA must be signed before any PHI is handled; start through your account executive/account manager or Otter sales. Pricing page lists HIPAA compliance as an Enterprise add-on. Otter recommends admins restrict Notetaker auto-join, disable external sharing, enforce SSO/2FA and set retention.Signs a BAA
- Plans below EnterpriseOtter's HIPAA help article says HIPAA compliance is available only on the Enterprise plan.No BAA
Read AI
- Enterprise+ (annual)Requires a signed BAA and work with Read AI to configure the workspace (domain capture, SAML SSO, domain verification). Customers without a Read contact are pointed to the support request form; the privacy page lists privacy@read.ai for questions. Keep ePHI out of meeting titles, calendar descriptions and support tickets.Signs a BAA
- Free / Pro / EnterpriseHelp article limits HIPAA to annual Enterprise+ plans; pricing page shows HIPAA only on Enterprise+.No BAA
If you handle patient data
Either can work. Choose on features and price, then make sure you’re on a plan listed above and the BAA is signed before anyone enters protected health information. Keep PHI out of the AI features listed as outside the BAA.
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A signed BAA is necessary but not sufficient for HIPAA compliance, which also depends on configuration, access controls, and your own policies. Verdicts summarize the vendor's own published terms as of the date checked; confirm with the vendor and your counsel before sending protected health information. Not legal advice.