Otter.ai vs Fireflies.ai: which signs a HIPAA BAA?
Both can be covered by a BAA, on different terms. Otter.ai signs one only on Enterprise (with HIPAA add-on). Fireflies.ai signs one only on Enterprise.
- Business associate
- Otter.ai
- Tool
- Otter.ai
- Plans with a BAA
- Enterprise (with HIPAA add-on)
- Checked
Some plans only
- Business associate
- Fireflies.ai
- Tool
- Fireflies.ai
- Plans with a BAA
- Enterprise
- Checked
Some plans only
Side by side
| Otter.aiOtter.ai | Fireflies.aiFireflies.ai | |
|---|---|---|
| BAA | Some plans only | Some plans only |
| Plans with a BAA | Enterprise (with HIPAA add-on) | Enterprise |
| How to get it | Through sales | Accept or sign online |
| AI features outside the BAA | None listed | None listed |
| Sources | 4 sources | 4 sources |
| Last checked | Oct 11, 2026 | Oct 11, 2026 |
Every plan
Otter.ai
- Enterprise (with HIPAA add-on)BAA must be signed before any PHI is handled; start through your account executive/account manager or Otter sales. Pricing page lists HIPAA compliance as an Enterprise add-on. Otter recommends admins restrict Notetaker auto-join, disable external sharing, enforce SSO/2FA and set retention.Signs a BAA
- Plans below EnterpriseOtter's HIPAA help article says HIPAA compliance is available only on the Enterprise plan.No BAA
Fireflies.ai
- EnterpriseHIPAA requires all three: Enterprise plan, Private Storage enabled, and a signed BAA (signed via fireflies.ai/baa; questions to security@fireflies.ai). Downgrading or removing Private Storage disables HIPAA. Pricing page lists Enterprise at $39/seat/month, annual only; no minimum seats stated. Marketing HIPAA page says the HIPAA offering is available on request.Signs a BAA
- Plans below EnterpriseHelp article says HIPAA is available only on Enterprise; lower plans must upgrade first.No BAA
If you handle patient data
Either can work. Choose on features and price, then make sure you’re on a plan listed above and the BAA is signed before anyone enters protected health information.
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A signed BAA is necessary but not sufficient for HIPAA compliance, which also depends on configuration, access controls, and your own policies. Verdicts summarize the vendor's own published terms as of the date checked; confirm with the vendor and your counsel before sending protected health information. Not legal advice.