AI Vendor BAA Check

Does Webex AI Assistant sign a BAA?

Not confirmed

Cisco says Webex can be used in healthcare consistent with HIPAA needs and links to a page with a form for starting a BAA. No Cisco page we found says whether that BAA covers the AI Assistant's meeting summaries, transcripts or Q&A.

Based on 4 sources, all from Cisco (Webex) unless marked.

Business associate
Cisco (Webex)
Tool
Webex AI Assistant
Plans with a BAA
Webex services (Meetings, Webex App/messaging, Control Hub)
Checked
Not confirmed
No BAA offer found on Cisco (Webex)'s own pages.

By plan

PlanBAAHow to get itConditions
Webex services (Meetings, Webex App/messaging, Control Hub)Signs a BAAAccept or sign onlineA Cisco blog post linked from Webex's 2026 compliance article has a DocuSign link for starting a BAA. The post says Cisco's HIPAA self-assessment covered Webex Teams, Meetings, Control Hub and Webex for Developers. The post dates from 2020 and was last modified in November 2023. No plans or tiers are named.[1],[2]
Webex AI Assistant (Webex Suite meeting platform)Not confirmedNot statedNeither the compliance article nor the healthcare blog mentions the AI Assistant. The AI Assistant help pages do not mention HIPAA or a BAA. The feature works only on the Webex Suite meeting platform, and admins control which AI features are enabled.[2],[3],[4]

Are the AI features covered?

Vendors often sign a BAA for the core product but leave some AI features out. Here is what Cisco (Webex) says about each one.

AI featureUnder the BAADetails
AI Assistant meeting summaries, transcripts and in-meeting Q&AWebex AI Assistant (Webex Suite meeting platform)Not statedThe host decides whether to save the summary and transcript, the summary only, or neither. Saved items go to the host's Webex account. In-meeting questions and answers aren't kept after the meeting. Cisco does not say whether the BAA covers any of this.[3]

Meeting note-takers that offer a BAA

  • Fireflies.aiBAA on: EnterpriseSome plans only
  • GranolaBAA on: EnterpriseSome plans only
  • Krisp AI Meeting AssistantBAA on: Meeting AI Enterprise (Business tier), 100+ seatsSome plans only
  • MeetGeekBAA on: Any annual planSome plans only
  • Otter.aiBAA on: Enterprise (with HIPAA add-on)Some plans only
  • Read AIBAA on: Enterprise+ (annual)Some plans only

All BAA-ready alternatives to Webex AI Assistant

Sources

  1. Protecting Your Webex Healthcare DataCisco Webex, Documentation. Checked Oct 11, 2026.
  2. Webex Compliance and CertificationsCisco Webex, Help center. Checked Oct 11, 2026.
  3. Webex App | Cisco AI Assistant in meetingsCisco Webex, Help center. Checked Oct 11, 2026.
  4. Webex AI - Help CenterCisco Webex, Help center. Checked Oct 11, 2026.

A signed BAA is necessary but not sufficient for HIPAA compliance, which also depends on configuration, access controls, and your own policies. Verdicts summarize the vendor's own published terms as of the date checked; confirm with the vendor and your counsel before sending protected health information. Not legal advice.