Retell AI vs Bland AI: which signs a HIPAA BAA?
Both can be covered by a BAA, on different terms. Retell AI signs a BAA on every plan we list. Bland AI signs one only on Healthcare / Enterprise deployments.
- Business associate
- Retell AI
- Tool
- Retell AI
- Plans with a BAA
- Pay-as-you-go; Enterprise
- Checked
Signs a BAA
- Business associate
- Bland AI
- Tool
- Bland AI
- Plans with a BAA
- Healthcare / Enterprise deployments
- Checked
Some plans only
Side by side
| Retell AIRetell AI | Bland AIBland AI | |
|---|---|---|
| BAA | Signs a BAA | Some plans only |
| Plans with a BAA | Pay-as-you-go; Enterprise | Healthcare / Enterprise deployments |
| How to get it | Accept or sign online; Through sales | Through sales |
| AI features outside the BAA | None listed | None listed |
| Sources | 4 sources | 5 sources |
| Last checked | Oct 11, 2026 | Oct 11, 2026 |
Every plan
Retell AI
- Pay-as-you-goRetell's compliance docs say the BAA can be self-signed at click-agreements.retellai.com with no additional fee, and that a signed BAA is required before sending PHI. Retell's August 2026 blog post says HIPAA is available on pay-as-you-go and the BAA is requested from workspace settings and countersigned, usually within a business day. An older help-center article (marked last updated about a year ago) instead describes a BAA request form with manual team review, and says the BAA applies to the whole account rather than individual workspaces.Signs a BAA
- EnterpriseRetell's blog says Enterprise adds stronger SLAs and negotiated terms (e.g., redlined contracts) on top of the same compliance posture. The pricing page lists a separate 'Custom BAA' row, but its plan checkmarks did not render in the fetched text, so which tier gets a custom BAA is not confirmed from that page.Signs a BAA
Bland AI
- Healthcare / Enterprise deploymentsBland's healthcare page says a BAA is included with healthcare deployments and HIPAA is included in standard pricing (quoted at $0.11 to $0.14 per minute); teams typically go from signed BAA to first live call in about 30 days. The trust page lists HIPAA as self-attested with a BAA signed before launch, and the enterprise material says BAAs and DPAs are available. Onboarding is via demo/sales calls. A blog post mentions flexible BAA terms including pay-as-you-go options.Signs a BAA
- Build (free) / Scale self-serve plansBland's plan comparison table was not readable in the fetched content, and no official page states whether a BAA is available on these self-serve tiers.Not confirmed
If you handle patient data
Either can work. Choose on features and price, then make sure you’re on a plan listed above and the BAA is signed before anyone enters protected health information.
More comparisons
A signed BAA is necessary but not sufficient for HIPAA compliance, which also depends on configuration, access controls, and your own policies. Verdicts summarize the vendor's own published terms as of the date checked; confirm with the vendor and your counsel before sending protected health information. Not legal advice.