Are Cognigy's AI features covered by the BAA?

Third-party LLMs, speech and translation services used by Cognigy: coverage not stated.

Is Cognigy HIPAA compliant?

Q: Does Cognigy sign a HIPAA BAA?

Not confirmed. Cognigy's healthcare page shows a HIPAA badge, but no Cognigy page says it signs a BAA. NiCE, which owns Cognigy, says it signs BAAs for the services it provides, without saying whether Cognigy is included, so BAA availability for Cognigy is unknown.

Not confirmed. We couldn't find a Business Associate Agreement offer for Cognigy on NiCE's own pages. Without a signed BAA, keep patient data out of it.

Does Cognigy sign a BAA?

Not confirmed

Cognigy's healthcare page shows a HIPAA badge, but no Cognigy page says it signs a BAA. NiCE, which owns Cognigy, says it signs BAAs for the services it provides, without saying whether Cognigy is included, so BAA availability for Cognigy is unknown.

Based on 5 sources, all from NiCE unless marked.

Business associate: NiCE
Tool: Cognigy
Plans with a BAA: Not stated
Checked: Oct 13, 2026

Not confirmed

No BAA offer found on NiCE's own pages.

By plan

Plan	BAA	How to get it	Conditions
Cognigy.AI (cloud or on-premises)	Not confirmed	Not stated	Cognigy's trust center lists ISO 27001, ISO 42001, SOC 2 Type II, TISAX and C5 but not HIPAA or a BAA. NiCE's trust center says NiCE signs a BAA on request, scoped to the services it provides, but names no products. The Cognigy product terms do not mention HIPAA or PHI.[1],[2],[3],[4],[5]

Are the AI features covered?

Vendors often sign a BAA for the core product but leave some AI features out. Here is what NiCE says about each one.

AI feature	Under the BAA	Details
Third-party LLMs, speech and translation services used by Cognigy	Not stated	NiCE's Cognigy terms class LLMs, speech and translation services as third-party services under the provider's own terms. No page says whether any BAA reaches them.[3]

AI voice agents that offer a BAA

Bland AIBAA on: Healthcare / Enterprise deploymentsSome plans only
Genesys Cloud AIBAA on: Genesys Cloud (HIPAA-enabled organization, US regions)Some plans only
Nextiva AIBAA on: Nextiva HIPAA service configurationSome plans only
NiCE CXone MpowerBAA on: CXone tenants (enterprise contract)Some plans only
SynthflowBAA on: Enterprise (sales-led annual agreement)Some plans only
Twilio (Voice, ConversationRelay, Flex)BAA on: Security Edition or Enterprise EditionSome plans only

All BAA-ready alternatives to Cognigy

Sources

AI Agents for HealthcareCognigy, Documentation. Checked Oct 13, 2026. Archived copy
Cognigy Trust CenterCognigy, Trust center. Checked Oct 13, 2026. Archived copy
NiCE product-specific terms: CognigyNiCE, Legal terms. Checked Oct 13, 2026. Archived copy
NiCE Trust CenterNiCE, Trust center. Checked Oct 13, 2026. Archived copy
HIPAANiCE, Help center. Checked Oct 13, 2026. Archived copy

A signed BAA is necessary but not sufficient for HIPAA compliance, which also depends on configuration, access controls, and your own policies. Verdicts summarize the vendor's own published terms as of the date checked; confirm with the vendor and your counsel before sending protected health information. Not legal advice.