Does NiCE sign a HIPAA BAA for its AI tools?
NiCE’s AI tools we track, whether each comes with a HIPAA business associate agreement (BAA), and a dated record of what changed. Every verdict links to NiCE’s own pages.
NiCE’s AI tools
| Tool | BAA | Plans with a BAA | Checked |
|---|---|---|---|
| CognigyAI voice agents | Not confirmed | Not stated | Oct 13, 2026 |
| NiCE CXone MpowerAI voice agents | Some plans only | CXone tenants (enterprise contract) | Oct 13, 2026 |
NiCE’s own compliance pages: trust center.
History
Every change to a NiCE verdict, plan or AI feature since we started tracking, plus re-checks that found no change. Our own corrections are marked as such.
- ListedNiCE CXone Mpower: Added to AI Vendor BAA Check.
- ListedCognigy: Added to AI Vendor BAA Check.
- Re-checkedCognigy: Re-checked against the vendor's pages; no change.
All vendors: What changed · RSS feed
Cite this
AI Vendor BAA Check. (n.d.). Does NiCE sign a HIPAA BAA for its AI tools? Retrieved October 13, 2026, from https://aivendorbaacheck.com/vendors/nice
Verdicts summarize NiCE’s published terms as of the dates shown. A signed BAA is necessary but not sufficient for HIPAA compliance. Not legal advice.