PolyAI vs Parloa: which signs a HIPAA BAA?
Both can be covered by a BAA, on different terms. PolyAI signs a BAA on all the plans we list. Parloa signs a BAA on all the plans we list.
- Business associate
- PolyAI
- Tool
- PolyAI
- Plans with a BAA
- Enterprise deployments
- Checked
Signs a BAA
- Business associate
- Parloa
- Tool
- Parloa
- Plans with a BAA
- US-based customers (Parloa Inc. contract)
- Checked
Signs a BAA
Side by side
| PolyAIPolyAI | ParloaParloa | |
|---|---|---|
| BAA | Signs a BAA | Signs a BAA |
| Plans with a BAA | Enterprise deployments | US-based customers (Parloa Inc. contract) |
| How to get it | Through sales | Through sales |
| AI features outside the BAA | None listed | None listed |
| Sources | 4 sources | 4 sources |
| Last checked | Oct 13, 2026 | Oct 13, 2026 |
Plan by plan
PolyAI
- Enterprise deploymentsThe healthcare FAQ says a BAA is available for any deployment that handles PHI. PolyAI has no self-serve plan, so the BAA is arranged with the deployment contract through sales. No BAA text is published.Signs a BAA
Parloa
- US-based customers (Parloa Inc. contract)Parloa's Terms & Policies page lists the Parloa Inc. BAA (V1 2025) as the current version for US-based customers from January 2025. The BAA attaches to the customer's services agreement, which Parloa sells through sales. It reports security incidents within five business days and breaches within 30 days, and it requires subcontractors that receive PHI to accept the same restrictions.Signs a BAA
If you handle patient data
Either can work. Choose on features and price, then make sure you’re on a plan listed above and the BAA is signed before anyone enters protected health information.
A signed BAA is necessary but not sufficient for HIPAA compliance, which also depends on configuration, access controls, and your own policies. Verdicts summarize the vendor's own published terms as of the date checked; confirm with the vendor and your counsel before sending protected health information. Not legal advice.