Is PolyAI HIPAA compliant?
PolyAI signs a Business Associate Agreement, which HIPAA requires before a vendor handles patient data for you. Once it's signed, you can use PolyAI with patient data within the BAA's scope; whether your use is compliant still depends on your setup and your own policies.
Does PolyAI sign a BAA?
Yes, it signs a BAA
PolyAI's healthcare page says a BAA is available for any deployment that handles protected health information. PolyAI sells through sales-led enterprise deployments, and it publishes no BAA text or self-serve route.
- Business associate
- PolyAI
- Tool
- PolyAI
- Plans with a BAA
- Enterprise deployments
- Checked
By plan
| Plan | BAA | How to get it | Conditions |
|---|---|---|---|
| Enterprise deployments | Signs a BAA | Through salesRequest page | The healthcare FAQ says a BAA is available for any deployment that handles PHI. PolyAI has no self-serve plan, so the BAA is arranged with the deployment contract through sales. No BAA text is published.[1],[2] |
Are the AI features covered?
Vendors often sign a BAA for the core product but leave some AI features out. Here is what PolyAI says about each one.
| AI feature | Under the BAA | Details |
|---|---|---|
| PolyAI voice agents (healthcare deployments) | Covered | The voice agent is the product, and PolyAI says its BAA covers any deployment that handles PHI. Its healthcare demo page adds that sensitive patient data does not go through third-party models.[1],[2] |
Compare PolyAI
- PolyAI vs ParloaParloa: signs a BAA
Sources
Change history
- PolyAI — Enterprise deployments: updated conditions (our correction after re-checking the vendor's pages).
A signed BAA is necessary but not sufficient for HIPAA compliance, which also depends on configuration, access controls, and your own policies. Verdicts summarize the vendor's own published terms as of the date checked; confirm with the vendor and your counsel before sending protected health information. Not legal advice.