Is Parloa HIPAA compliant?
Parloa signs a Business Associate Agreement, which HIPAA requires before a vendor handles patient data for you. Once it's signed, you can use Parloa with patient data within the BAA's scope; whether your use is compliant still depends on your setup and your own policies.
Does Parloa sign a BAA?
Yes, it signs a BAA
Parloa publishes a Business Associate Agreement on its Terms & Policies page that applies to its US-based customers from January 2025. The BAA attaches to the customer's Parloa contract and does not carve out AI features.
- Business associate
- Parloa
- Tool
- Parloa
- Plans with a BAA
- US-based customers (Parloa Inc. contract)
- Checked
By plan
| Plan | BAA | How to get it | Conditions |
|---|---|---|---|
| US-based customers (Parloa Inc. contract) | Signs a BAA | Through salesRequest page | Parloa's Terms & Policies page lists the Parloa Inc. BAA (V1 2025) as the current version for US-based customers from January 2025. The BAA attaches to the customer's services agreement, which Parloa sells through sales. It reports security incidents within five business days and breaches within 30 days, and it requires subcontractors that receive PHI to accept the same restrictions.[1],[2] |
Are the AI features covered?
Vendors often sign a BAA for the core product but leave some AI features out. Here is what Parloa says about each one.
| AI feature | Under the BAA | Details |
|---|---|---|
| Parloa AI agents (AMP platform, voice and chat) | Covered | The BAA covers PHI used to provide the services in the customer's agreement and excludes no service or feature. Parloa's AI agents are those services. Parloa's AI Terms do not name model providers and allow Parloa to swap models, so confirm the subcontractor list.[2],[3] |
Compare Parloa
- PolyAI vs ParloaPolyAI: signs a BAA
Sources
- Terms & Policies
- PARLOA INC Business Associate Agreement V1 2025
- AI Terms Customer V3 2025
- Parloa Trust Center
A signed BAA is necessary but not sufficient for HIPAA compliance, which also depends on configuration, access controls, and your own policies. Verdicts summarize the vendor's own published terms as of the date checked; confirm with the vendor and your counsel before sending protected health information. Not legal advice.