Is Kore.ai HIPAA compliant?
Not confirmed. We couldn't find a Business Associate Agreement offer on Kore.ai's own pages. Without a signed BAA, keep patient data out of it.
Does Kore.ai sign a BAA?
Not confirmed
Kore.ai's healthcare pages describe its agents as HIPAA-ready, but its trust center, terms and healthcare pages never mention a BAA. Whether Kore.ai signs one is unknown.
- Business associate
- Kore.ai
- Tool
- Kore.ai
- Plans with a BAA
- Not stated
- Checked
By plan
| Plan | BAA | How to get it | Conditions |
|---|---|---|---|
| Kore.ai Agent Platform / AI for Service (enterprise) | Not confirmed | Not stated | Healthcare marketing pages describe HIPAA compliance as built in. The trust center lists SOC 2, PCI DSS, ISO 27001, GDPR and others but not HIPAA, and no page offers or describes a BAA.[2],[1],[3] |
Are the AI features covered?
Vendors often sign a BAA for the core product but leave some AI features out. Here is what Kore.ai says about each one.
| AI feature | Under the BAA | Details |
|---|---|---|
| Kore.ai AI agents (voice and chat) | Not stated | No BAA is documented, so no AI feature has documented BAA coverage.[1],[3] |
AI voice agents that offer a BAA
- Bland AIBAA on: Healthcare / Enterprise deploymentsSome plans only
- Genesys Cloud AIBAA on: Genesys Cloud (HIPAA-enabled organization, US regions)Some plans only
- Nextiva AIBAA on: Nextiva HIPAA service configurationSome plans only
- NiCE CXone MpowerBAA on: CXone tenants (enterprise contract)Some plans only
- SynthflowBAA on: Enterprise (sales-led annual agreement)Some plans only
- Twilio (Voice, ConversationRelay, Flex)BAA on: Security Edition or Enterprise EditionSome plans only
All BAA-ready alternatives to Kore.ai
Sources
A signed BAA is necessary but not sufficient for HIPAA compliance, which also depends on configuration, access controls, and your own policies. Verdicts summarize the vendor's own published terms as of the date checked; confirm with the vendor and your counsel before sending protected health information. Not legal advice.