Is Dialpad AI HIPAA compliant?
Dialpad signs a Business Associate Agreement for Dialpad AI, which HIPAA requires before a vendor handles patient data for you. Once it's signed, you can use Dialpad AI with patient data within the BAA's scope; whether your use is compliant still depends on your setup and your own policies.
Does Dialpad AI sign a BAA?
Yes, it signs a BAA
Dialpad lets a company admin on any paid account sign a BAA online from the Admin Portal. Its HIPAA article says all Dialpad products can be used compliantly once the BAA is signed. It does not name the AI features (Ai Recaps, transcription, AI agents) individually.
- Business associate
- Dialpad
- Tool
- Dialpad AI
- Plans with a BAA
- Paid Dialpad accounts (all paid plans)
- Checked
By plan
| Plan | BAA | How to get it | Conditions |
|---|---|---|---|
| Paid Dialpad accounts (all paid plans) | Signs a BAA | Accept or sign onlineRequest page | Only Company Admins can sign. In the Admin Portal, open the office, go to Privacy and Legal, and click Sign and Review next to the HIPAA BAA. The help article names no specific tiers, only 'all paid Dialpad accounts'.[1],[2] |
Are the AI features covered?
Vendors often sign a BAA for the core product but leave some AI features out. Here is what Dialpad says about each one.
| AI feature | Under the BAA | Details |
|---|---|---|
| Dialpad Ai (call transcription, Ai Recaps, Ai Agents) | Covered | Coverage rests on Dialpad's blanket statement that all Dialpad products can be used compliantly once a BAA is signed. The HIPAA article does not name the AI features or list any exclusions. A separate AI data-security article says Dialpad uses third-party LLM providers as subprocessors and mentions a BAA 'where available' for healthcare data, so confirm AI coverage in the BAA text before sending PHI through AI features.[1],[3] |
Compare Dialpad AI
- Dialpad AI vs RingCentral AIRingCentral AI: signs a BAA
Sources
A signed BAA is necessary but not sufficient for HIPAA compliance, which also depends on configuration, access controls, and your own policies. Verdicts summarize the vendor's own published terms as of the date checked; confirm with the vendor and your counsel before sending protected health information. Not legal advice.