Dialpad AI vs RingCentral AI: which signs a HIPAA BAA?
Both can be covered by a BAA, on different terms. Dialpad signs a BAA for Dialpad AI on all the plans we list. RingCentral signs a BAA for RingCentral AI on all the plans we list.
- Business associate
- Dialpad
- Tool
- Dialpad AI
- Plans with a BAA
- Paid Dialpad accounts (all paid plans)
- Checked
Signs a BAA
- Business associate
- RingCentral
- Tool
- RingCentral AI
- Plans with a BAA
- Paying covered-entity customers (RingEX, RingCX, Contact Center, Fax and listed AI products)
- Checked
Signs a BAA
Side by side
| Dialpad AIDialpad | RingCentral AIRingCentral | |
|---|---|---|
| BAA | Signs a BAA | Signs a BAA |
| Plans with a BAA | Paid Dialpad accounts (all paid plans) | Paying covered-entity customers (RingEX, RingCX, Contact Center, Fax and listed AI products) |
| How to get it | Accept or sign online | Through sales |
| AI features outside the BAA | None listed | None listed |
| Sources | 3 sources | 5 sources |
| Last checked | Oct 13, 2026 | Oct 13, 2026 |
Plan by plan
Dialpad AI
- Paid Dialpad accounts (all paid plans)Only Company Admins can sign. In the Admin Portal, open the office, go to Privacy and Legal, and click Sign and Review next to the HIPAA BAA. The help article names no specific tiers, only 'all paid Dialpad accounts'.Signs a BAA
RingCentral AI
- Paying covered-entity customers (RingEX, RingCX, Contact Center, Fax and listed AI products)RingCentral says it makes a BAA available to paying Covered Entity customers. No plan tier is named and no self-serve process is published; the RingEX HIPAA paper lists privacy@ringcentral.com as its contact. Covered services listed: RingCentral Fax, RingEX, RingCX, Contact Center, Engage Digital (third-party channels excluded), AI Conversation Expert, AI Quality Management, AIR Pro, AI Receptionist, AI Supervisor Assist, AI Agent Assist, Customer Engagement Bundle.Signs a BAA
If you handle patient data
Either can work. Choose on features and price, then make sure you’re on a plan listed above and the BAA is signed before anyone enters protected health information.
A signed BAA is necessary but not sufficient for HIPAA compliance, which also depends on configuration, access controls, and your own policies. Verdicts summarize the vendor's own published terms as of the date checked; confirm with the vendor and your counsel before sending protected health information. Not legal advice.