Freed vs Heidi: which signs a HIPAA BAA?
Both can be covered by a BAA, on different terms. Freed signs a BAA on every plan we list. Heidi Health signs a BAA for Heidi on every plan we list.
- Business associate
- Freed
- Tool
- Freed
- Plans with a BAA
- Starter / Core / Premier (self-serve individual clinicians); Groups (clinics and health systems)
- Checked
Signs a BAA
- Business associate
- Heidi Health
- Tool
- Heidi
- Plans with a BAA
- Free / Clinician (self-serve individual plans); Teams / clinic and enterprise agreements
- Checked
Signs a BAA
Side by side
| FreedFreed | HeidiHeidi Health | |
|---|---|---|
| BAA | Signs a BAA | Signs a BAA |
| Plans with a BAA | Starter / Core / Premier (self-serve individual clinicians); Groups (clinics and health systems) | Free / Clinician (self-serve individual plans); Teams / clinic and enterprise agreements |
| How to get it | Included in the terms; Through sales | Through sales |
| AI features outside the BAA | None listed | None listed |
| Sources | 5 sources | 4 sources |
| Last checked | Oct 11, 2026 | Oct 11, 2026 |
Every plan
Freed
- Starter / Core / Premier (self-serve individual clinicians)The BAA is Schedule A of the Platform Terms of Use and is accepted at signup. A countersigned copy can be requested through a form linked from the help article. The FAQ says all users must accept the BAA terms.Signs a BAA
- Groups (clinics and health systems)Larger organizations can get a separate organization-wide BAA. The pricing page lists 'Organization-wide BAA' as an admin feature but does not tie it to a named plan. Freed says it maintains BAAs with all enterprise customers.Signs a BAA
Heidi
- Free / Clinician (self-serve individual plans)Heidi's HIPAA page offers a BAA to every covered entity it works with and names no plan exceptions. Heidi does not say whether self-serve users get it in the app, by request or automatically. The pricing page does not mention BAAs.Signs a BAA
- Teams / clinic and enterprise agreementsThe Clinic Agreement Standard T&C commits the parties to sign a Business Associate (Subcontractor) Agreement in the form of Annexure A and says the BAA controls in any conflict. Annexure A is not published on the page. The Teams plan is 'Talk to us'.Signs a BAA
If you handle patient data
Either can work. Choose on features and price, then make sure you’re on a plan listed above and the BAA is signed before anyone enters protected health information.
More comparisons
A signed BAA is necessary but not sufficient for HIPAA compliance, which also depends on configuration, access controls, and your own policies. Verdicts summarize the vendor's own published terms as of the date checked; confirm with the vendor and your counsel before sending protected health information. Not legal advice.