Does Hyro sign a BAA?
Yes, it signs a BAA
Hyro's End User License Agreement includes a HIPAA BAA as Exhibit A. It binds both parties when the agreement is accepted, with no separate signature, and covers the Hyro conversational AI platform services.
- Business associate
- Hyro
- Tool
- Hyro
- Plans with a BAA
- All Hyro customers under the End User License Agreement
- Checked
Signs a BAA
By plan
| Plan | BAA | How to get it | Conditions |
|---|---|---|---|
| All Hyro customers under the End User License Agreement | Signs a BAA | Included in the terms | The BAA is incorporated into the EULA (last updated August 2026) and applies to services provided under it, with no separate signature required. The customer must obtain individuals' consents. Hyro may use subcontractors, and its liability is capped at 12 months' fees.[1] |
Are the AI features covered?
Vendors often sign a BAA for the core product but leave some AI features out. Here is what Hyro says about each one.
| AI feature | Under the BAA | Details |
|---|---|---|
| Hyro conversational AI platform (voice and chat AI agents) | Covered | The BAA covers the services under the EULA, which include access to Hyro's conversational AI platform. The EULA does not name individual voice/chat/SMS products or third-party LLM providers.[1] |
Sources
- End User License Agreement | Hyro
- Responsible AI in Healthcare | Compliance, Control and Explainability
A signed BAA is necessary but not sufficient for HIPAA compliance, which also depends on configuration, access controls, and your own policies. Verdicts summarize the vendor's own published terms as of the date checked; confirm with the vendor and your counsel before sending protected health information. Not legal advice.