Is Hello Patient HIPAA compliant?
Hello Patient (Patient Engagement Technologies, Inc.) signs a Business Associate Agreement for Hello Patient, which HIPAA requires before a vendor handles patient data for you. Once it's signed, you can use Hello Patient with patient data within the BAA's scope; whether your use is compliant still depends on your setup and your own policies.
Does Hello Patient sign a BAA?
Yes, it signs a BAA
Hello Patient publishes a BAA that is incorporated into its subscription terms and takes effect when a customer accepts them, with no separate signature. The BAA names its AI voice and text messaging features as eligible services and bars using PHI to train AI models without written permission.
- Business associate
- Hello Patient (Patient Engagement Technologies, Inc.)
- Tool
- Hello Patient
- Plans with a BAA
- Hello Patient provider contract
- Checked
By plan
| Plan | BAA | How to get it | Conditions |
|---|---|---|---|
| Hello Patient provider contract | Signs a BAA | Included in the termsRequest page | The published BAA (updated September 2026) is incorporated into the Master Subscription Agreement or Hello Patient Subscription Terms and is accepted by click-through or use of the services, with no separate signature. A July 2026 company post says each account has a BAA. No plan restrictions are stated.[1],[2],[3] |
Are the AI features covered?
Vendors often sign a BAA for the core product but leave some AI features out. Here is what Hello Patient (Patient Engagement Technologies, Inc.) says about each one.
| AI feature | Under the BAA | Details |
|---|---|---|
| Mia AI assistant (patient calls and SMS) | Covered | The BAA lists Hello Patient's AI voice and text messaging features among its eligible services. It bars using PHI to train or improve AI models without the customer's written authorization, though de-identified data may be used for model training. Subcontractors handling PHI must accept equally protective terms; no AI or LLM vendors are named.[1],[4] |
Sources
- Business Associate Agreement (BAA)
- SOC 2 Type 2 certification
- Privacy Policy | Hello Patient
- Meet Mia | Hello Patient
Change history
- Hello Patient — Hello Patient provider contract: updated how to get the BAA, conditions (our correction after re-checking the vendor's pages).
- Hello Patient — Mia AI assistant (patient calls and SMS): BAA coverage changed from Unknown to Covered (our correction after re-checking the vendor's pages).
A signed BAA is necessary but not sufficient for HIPAA compliance, which also depends on configuration, access controls, and your own policies. Verdicts summarize the vendor's own published terms as of the date checked; confirm with the vendor and your counsel before sending protected health information. Not legal advice.