Does Assort Health sign a BAA?
Only on some plans or setups
Assort Health sells AI patient-call agents to healthcare providers, and its patient privacy policy says its customer agreements often include a BAA where applicable. It publishes no HIPAA page, plan tiers or self-serve process. Its privacy policy says customer agreements often, not always, include a BAA, so confirm one is in your contract.
- Business associate
- Assort Health
- Tool
- Assort Health
- Plans with a BAA
- Healthcare provider customer agreements
- Checked
By plan
| Plan | BAA | How to get it | Conditions |
|---|---|---|---|
| Healthcare provider customer agreements | Conditions apply | Through sales | Assort's patient privacy policy (last modified June 25, 2026) says its processing is governed by customer agreements that often include a BAA as applicable, and that where HIPAA applies it uses data only as HIPAA and those agreements allow. No public pricing or self-serve signup; contracting is with provider organizations.[1],[2] |
Are the AI features covered?
Vendors often sign a BAA for the core product but leave some AI features out. Here is what Assort Health says about each one.
| AI feature | Under the BAA | Details |
|---|---|---|
| AI voice agents for patient calls (scheduling, referrals, EHR updates) | Not stated | The policy says vendors, including AI systems, are under agreements requiring them to protect data, but does not say those are BAAs, and does not mention call recordings or transcripts.[1] |
AI voice agents that offer a BAA
- Bland AIBAA on: Healthcare / Enterprise deploymentsSome plans only
- SynthflowBAA on: Enterprise (sales-led annual agreement)Some plans only
- Twilio (Voice, ConversationRelay, Flex)BAA on: Security Edition or Enterprise EditionSome plans only
- VapiBAA on: Usage-only or any Success Package, with the HIPAA add-onSome plans only
- Amazon ConnectBAA on: Any AWS account that accepts the AWS BAASigns a BAA
- Google Cloud Contact Center AI / Customer Engagement SuiteBAA on: Google Cloud customers who accept the Google Cloud BAASigns a BAA
All BAA-ready alternatives to Assort Health
Sources
- Assort Health Patient Privacy Policy (PDF, linked from assorthealth.com/patient-privacy-policy)
- Assort Health Privacy Policy (PDF, linked from assorthealth.com/privacy)
A signed BAA is necessary but not sufficient for HIPAA compliance, which also depends on configuration, access controls, and your own policies. Verdicts summarize the vendor's own published terms as of the date checked; confirm with the vendor and your counsel before sending protected health information. Not legal advice.