Is Eleos Health HIPAA compliant?
Eleos Health signs a Business Associate Agreement, which HIPAA requires before a vendor handles patient data for you. Once it's signed, you can use Eleos Health with patient data within the BAA's scope; whether your use is compliant still depends on your setup and your own policies.
Does Eleos Health sign a BAA?
Yes, it signs a BAA
Eleos Health sells AI documentation, compliance and revenue tools to behavioral health, home health and hospice organizations. Its privacy policy says customers can ask Eleos to sign a BAA, and its security page says it publishes a BAA. It is sold through demos only.
- Business associate
- Eleos Health
- Tool
- Eleos Health
- Plans with a BAA
- Organization contracts (demo / sales-led)
- Checked
By plan
| Plan | BAA | How to get it | Conditions |
|---|---|---|---|
| Organization contracts (demo / sales-led) | Signs a BAA | Through sales | The privacy policy (revised February 5, 2026) says customers can request that Eleos execute a BAA covering customer information. Eleos has no self-serve signup or public pricing. The security page says the BAA is available there, but no BAA link or document could be found.[1],[2],[3] |
Are the AI features covered?
Vendors often sign a BAA for the core product but leave some AI features out. Here is what Eleos Health says about each one.
| AI feature | Under the BAA | Details |
|---|---|---|
| AI documentation, compliance checks and clinical insights (Polaris AI) | Covered | AI documentation is the core service, and the customer BAA covers customer information processed by Eleos. The security page says Eleos may keep de-identified audio to improve accuracy. The trust center lists AWS hosting but names no LLM provider, and its AI documents are gated.[1],[2],[4] |
Sources
A signed BAA is necessary but not sufficient for HIPAA compliance, which also depends on configuration, access controls, and your own policies. Verdicts summarize the vendor's own published terms as of the date checked; confirm with the vendor and your counsel before sending protected health information. Not legal advice.